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Finally: “I used to work for Kmart. Someone came into the store and wanted to know where the pet department was located. We only had one aisle of pet items, and it was mostly items for dogs and cats (food, litter, toys, etc.). I took the customer to the aisle, and they said, ‘This is it? This is all you have for pet supplies? You don’t have an actual department, like other stores?’ I said, ‘Yes, sir. We just carry the basics. If you need a bigger selection, there is a Pet Supplies Plus located at the other end of the plaza.’ The customer got upset and said, ‘But if I wanted to go to Pet Supplies Plus, I would have gone there. But I wanted to go to Kmart. So, I’m guessing you don’t have fish food or anything like that?’ I showed him the same selection of fish food, and he got upset.”
“He then started asking for advice on fish tanks, and again, I directed him to the Pet Supplies Plus that was located just a couple storefronts down from Kmart. When he insisted on not going to that store, I gave him directions to two other pet stores in the area. Eventually, he left, but not before saying, ‘This is why Kmart is going out of business!’ Sure, buddy, the lack of a pet department is the sole reason Kmart is going out of business.”
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