Replika CEO Says It’s OK If We Marry AI Chatbots

It’s mostly friendship and a long-term one-on-one connection, and that’s been the case forever for Replika. That’s what our users come for. That’s how they find Replika. That’s what they do there. They’re looking for that connection. My belief is that there will be a lot of flavors of AI. People will have assistants, they will have agents that are helping them at work, and then, at the same time, there will be agents or AIs that are there for you outside of work. People want to spend quality time together, they want to talk to someone, they want to watch TV with someone, they want to play video games with someone, they want to go for walks with someone, and that’s what Replika is for.

You’ve said “someone” several times now. Is that how you think of a Replika AI avatar — as a person? Is it how users think of it? Is it meant to replace a person?

It’s a virtual being, and I don’t think it’s meant to replace a person. We’re very particular about that. For us, the most important thing is that Replika becomes a complement to your social interactions, not a substitute. The best way to think about it is just like you might a pet dog. That’s a separate being, a separate type of relationship, but you don’t think that your dog is replacing your human friends. It’s just a completely different type of being, a virtual being. Or, at the same time, you can have a therapist, and you’re not thinking that a therapist is replacing your human friends. In a way, Replika is just another type of relationship. It’s not just like your human friends. It’s not just like your therapist. It’s something in between those things.

With an AI that kind of feels like a person and is meant to complement your friends, the boundaries of that relationship are still pretty fuzzy. In the culture, I don’t think we quite understand them. You’ve been running Replika for a while. Where do you think those boundaries are with an AI companion?

I actually think, just like a therapist has agency to fire you, the dog has agency to run away or bite or shit all over your carpet. It’s not really that you’re getting this subservient, subordinate thing. I think, actually, we’re all used to different types of relationships, and we understand these new types of relationships pretty easily. People don’t have a lot of confusion that their therapist is not their friend. I mean, some people do project and so on, but at the same time, we understand that, yes, the therapist is there, and he or she is providing this service of listening and being empathetic. That’s not because they love you or want to live with you. So we actually already have very different relationships in our lives. We have empathy for hire with therapists, for instance, and we don’t think that’s weird. AI friends are just another type of that — a completely different type. People understand boundaries. At the end of the day, it’s a work in progress, but I think people understand quickly like, ‘Okay, well, that’s an AI friend, so I can text or interact with it anytime I want.’ But, for example, a real friend is not available 24/7. That boundary is very different. You know these things ahead of time, and that creates a different setup and a different boundary than, say, with your real friend. In the case of a therapist, you know a therapist will not hurt you. They’re not meant to hurt you. Replika probably won’t disappoint you or leave you. So there’s also that. We already have relationships with certain rules that are different from just human friendships.