The main goal of any ecommerce business is a satisfied customer. If you are not selling an utterly exclusive product, you will operate in a competitive market. Therefore, merchants spend a lot of resources on attracting new customers and retaining ...

Often salespeople perceive CRM as a tool through which the top management controls the work of sales reps. But this is a very erroneous judgment. Exactly using the CRM for eCommerce allows us to increase work efficiency and show improved ...