According to Gartner, Inc. Hype Cycle for Digital Workplace Applications, 2024, AI and Digital Employee Experience (DEX) are going to go mainstream in the upcoming two years. Matt Cain, the VP Analyst at Gartner, says that AI is helping a lot of employees research, write, create and collaborate on different mediums, and employees are getting comfortable with the technology. The digital friction employees were feeling with AI is wearing off and it is resulting in improved workforce digital dexterity.
2024 is giving a hard time to digital workplace application leaders as hybrid and remote work have been trending. Moreover, AI is also becoming an important part of workforces so leaders are also busy in making strategies and plans for generative AI and how it can be possibly advantageous to their organizations.
AI is infiltrating the system and now works more as a collaborator, than a mere tool in different organizations. Employees are able to do their work more quickly, comprehensively and confidently because of AI. As AI is far from traditional applications and tools, employees can feel themselves be more productive while working with this technology. With each passing day, AI is becoming more sophisticated and is a huge part of workforce productivity.
Nearly all of the employees are becoming digital employees because of how much time they spend working with technology. Organizations should make strategies to improve DEX so it can attract more employees and they can give their best. If organizations want to increase the appeal around DEX, they should collaborate with IT and non-IT partners to build an environment for employees where they can learn and grow with new ways of working with AI.
Image: DIW-Aigen
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