9.
“I work at a major cell phone retailer. I once had a man come in with his wife to upgrade whatever the new iPhone was. While they were sitting in the store working with one of my reps (I was in management at the time), the wife started getting text messages from someone claiming to be her husband’s mistress. This did not go over well. They took it outside before it got overly nasty, and we all assumed they were gone for good. Not so, the husband comes back in. Alone. He finished upgrading his phone (priorities) and left. The next day, he tried to return the phone, claiming we had sold him one with screen damage. He brings it in, and it looks like someone took a diamond ring or something to the screen and scratched the heck out of it.”
“Now we have a strict ‘open the box and hand it to the customer before they leave’ policy to avoid these situations. I was able to pull tape, show the customer where he held the phone for a good five minutes without pointing out any flaws, and tell him that my company offers no warranty on that brand even if it’s bad out of the box, and especially when he didn’t show it to us before leaving the store. I suggested he take it up with the manufacturer if he truly believed the phone was damaged out of the box.
He did, right there in the store he called them. They also told him to kick rocks. The best part? I was new to management, so I didn’t have a manager’s name tag yet. He asked to speak to the manager, and I got to give him my best evil grin and say, ‘I am the manager.’ He left after that, and we never saw him again.”
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