“Too many hosts treat PAYING guests as if they are doing them a favor by renting them accommodation. These are not friends crashing in your guest room. Like it or not, you are in the hospitality business, be hospitable.”
“After four years hosting, I recently got my first bad review for an issue that really was a bad guest experience. The guest got a refund, new accommodations, and left a bad review. I didn’t like the Airbnb policy that allowed both a refund and bad review. After some thought though, I was ultimately happy that the guest had a satisfactory experience renting on the platform. Hopefully they will use it again and another host won’t be punished for my management company’s mistake.”
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