Want to look for the best and most reliable workplace application? Well, here is the list of the most unreliable applications for the workplace that you can skip right away to save yourself a lot of time and energy. TRG Datacenter‘s survey found that Gmail, Microsoft, and Monday.COM had the most disrupted services in 2023 alongside Slack, Outlook, and Google Drive.
The TRG survey had 30 best workplace platforms under analysis as they came across shocking insights that raised several questions against their credibility. Outlook had the longest crashes lasting for an average of 5 hours. On the other hand, Gmail disruptions negatively affected 1.8 billion users all around the world, accounting for 20% of the global population.
The most intriguing thing that came out of the analysis was the fact that almost all corporate American companies outsource important functions to third-party applications. On the other hand, another study conducted by CIO Dive, which surveyed almost 5,000 employees showed that in May 2023, 11 applications were used by an average American desk worker as compared to 6 applications in 2019 to complete their task.
As per TRG Datacenter’s finding, Monday.COM had outrages once a month making it the worst service of all. Whereas Slack and Outlook had 5 significant outrages in 2023, however, the only difference was that the Slack disruptions were short duration and had a much better response time for the fix compared to Microsoft Suite.
The fourth place goes to Google Drive for its crashes which affected one billion users at work and for about 90 minutes per average. Similarly, Zoom also had four major crashes of a time duration of 2.5 hours affecting 300 million users.
| Service | Major Crashes | Duration in Hours | Users | Reliability Score |
|---|---|---|---|---|
| Monday.com | 10 | 0.75 | 225,000 | 25.5 |
| Gmail | 6 | 3.5 | 1,800,000,000 | 55.0 |
| Microsoft Teams | 6 | 5 | 280,000,000 | 20.7 |
| Slack | 5 | 0.75 | 18,000,000 | 45.8 |
| Outlook | 5 | 5 | 400,000,000 | 26.7 |
| Google Drive | 4 | 1.5 | 1,000,000,000 | 61.7 |
| GitHub | 4 | 1.5 | 100,000,000 | 46.7 |
| ClickUp | 4 | 1.5 | 4,000,000 | 45.1 |
| Salesforce | 4 | 1.5 | 150,000 | 45.0 |
| Zoom | 4 | 2.5 | 300,000,000 | 44.0 |
| Notion | 4 | 2 | 30,000,000 | 42.5 |
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