website does so when they intend to make good money. While it is something on
the digital platform and accessible to all, it isn’t limited to a particular
geographic location.
or break you and letting them be dissatisfied despite owning a good website is
something that you wouldn’t want. There are multiple business owners that claim
their e-commerce business to be a flop because they take up steps which lets go
of customers and that often turns out to be mistakes that they commit.
Taking a lot of time
to ship
While big shots as that of Amazon are known to ship their
orders within two days of placing the order, that has set very high
expectations from everyone else in the business. If someone has ordered goods
from your website, it is likely that they are excited about it and that they
would expect the delivery at the soonest. While you take a lot of time to ship,
no one would want to come to your store again and instead walk to the closest
shop and acquire it if need be.
Bad packaging
No matter what is the product that they have ordered and how
delicate it is, a bad packaging doesn’t make things impressive. When you seal
things well in the right box with probably bubble wraps or carefully placed
foam, your customers can get the scope to rely on you for future orders as
well. Representatives of e-commerce
website design company in Singapore Bad packaging and affect customer base
to a large extent even when you have sent the right item at a minimal price.
Sending the wrong items to your customers
It is likely that
mistakes may happen but ensure that there is perfection every time you ship
something. Hosting employees who are trained and literate can help you well
where there is the need to keep in mind minute details as that of the size,
color, design, etc. Receiving the wrong product disappoints your customers even
though you have easy return and replacement policies for them. They wouldn’t
want to trust you the next time even if it was a minor mistake.
updates on the order
When customers have placed an order, it is likely that they
are awaiting its arrival eagerly. When you ship the product, it is a duty on
your part to inform the concerned people about the shipment and the tracking
number. This allows customers to track their shipment and get an estimate on
how long it would take for their order to reach them. Not be informed with any
information makes them think wrong of your business.
not being able to satisfy your customers can become a difficult thing for your
business to flourish.
Source link
